For an organization experiencing any level of conflict, having a conflict management and resolution system in place to handle and quickly resolve that conflict is critically important. Recent studies show that executives, managers and other organization leaders spend approximately 25 to 42% of their time dealing with conflict. Due to changes in the economy, this trend is certainly on the rise. Statistics also show that 3 out of 4 managers are conflict avoidant and lack the training or desire to effectively resolve conflict in the workplace. The cost of conflict handled poorly is extremely high within organizations. Trained employees leaving the workplace due to conflict can drain significant company resources in terms of lost productivity, turn-over costs, lost intellectual property and much more. Corporate and industry reports indicate that it costs anywhere from 150 to 156% of one trained employee's salary to replace them. Faced with these staggering conflict related costs of turn-over and the exponential costs arising out of lost opportunity and return on investment, it becomes clear that an investment in conflict management training simply makes good business sense.
Leigh Ann Roberts and the expert conflict resolution professionals of Papa & Roberts, PLLC, will assess the specific needs and culture of your organization, conduct interviews and benchmark current conflict management processes. Using our extensive experience and broad perspective, we will make recommendations for improvements or restructuring of your organization's conflict management systems as well as create a plan for educating your staff and leadership regarding the use and promotion of these systems. We work with your organization to plan processes for monitoring the impact of these systems on your organizational culture and bottom line as well as setting up processes for continual improvement.
The expert mediators and consultants at Papa & Roberts can also coach and train your staff, managers and executives in conflict management, negotiation, communication as well as a host of other work-place and employment law issues. Additional services which provide value to your organization include:
- Create mentoring programs
- External mediation and conflict resolution services
- Training of internal mediators or embedded neutrals
- Executive and professional coaching
- Review and updating of existing organization policies, procedures, manuals and systems
Papa & Roberts can help your business create an environment where improved employee retention and productivity are evident, tensions are low, productivity and effective communications are high, and workplace conflict is resolved quickly or efficiently prevented before it starts. For a creative conflict management system that is specific to the needs of your unique organization, contact Papa & Roberts today at 615-767-5900 or 888-746-8097.