Embedded Neutral (Ombudsman) Services
Organizations of all types and sizes encounter conflict everyday. Successful and productive organizations design systems and utilize embedded experts, often called an ombudsman or ombudsperson, to help the organization anticipate and minimize these conflicts and their high costs. The highly skilled and experienced attorney-mediators and expert consultants at Papa & Roberts, possess the talents and resources you and your organization need to effectively implement and use of these conflict resolution tools and develop conflict resolution systems. These carefully customized systems designed by our firm and our expert consultants will support the growth and continued success of your organization over time in many ways including the following:
- Protect Reputation and Goodwill
- Promote Productivity & Credibility
- Increase Motivation & Communication Among Employees
- Reduce Complaints, Lawsuits & Disputes
- Create Conducive Work Environments
- Reduce Turn-over or Need for Downsizing and Restructuring
- Promote Diversity & Conflict Resolution
- Ease Organization Transition and Change
Recent studies show that executives, managers and other organization leaders spend 25 to 42% of their time dealing with conflict. Trained employees leaving the workplace due to conflict can also drain significant company resources. Corporate and industry reports indicate that it costs anywhere from 150 to 156% of one trained employee's salary to replace them. Faced with these staggering conflict related costs of turn-over and the exponential costs arising out of lost opportunity/ROI, it becomes clear that an investment in having an embedded conflict management and resolution professional within your organization simply makes good business sense. An embedded conflict neutral, or ombudsperson, provides expert conflict resolution, facilitation, conflict management training and other valuable services so your leadership and workforce can focus its productivity on the important aspects of growing your organization's bottom line as well as its overall efficacy and reputation in the marketplace.
Drawing on her years of experience as an advisor and consultant for governmental agencies, companies in the private sector and organizations in the nonprofit community, Papa & Roberts Attorney Leigh Ann Roberts helps executives, managers, staff personnel and other organization leaders move from mere conflict management to conflict mastery. Leigh Ann also has an expansive perspective and sensitivity to what business and organization leaders face and brings this experience to her embedded conflict neutral services. As a small business owner, a past manager and a dedicated director of multiple community executive boards, Leigh Ann understands the needs of businesses and organizational leaders. Leigh Ann brings this experience and sensitivity to the workplace trainings and services she provides for businesses and organizations.
Examples of Internal Ombudsman (Embedded Neutral) Services:
- Internal mediation and facilitated negotiation services
- Executive Coaching
- Conflict Management Education for faculty and staff
- Group facilitation services for department teams
- Conflict Management System Design Services
- External Workplace Dispute Mediation
- Training of Internal Neutrals
- Development of Policy & Procedure
- Workshops & Trainings on System Use
- Organization Benchmarking & Surveys
- Coaching/Consulting for Management, Team Leaders and Executives
- Leadership Retreats & Workshops
- On-going Organizational Support
- Mentoring Programs and Building Mentoring Skills
- Conflict Management System Design
- Consensus Building in Decision Making
- Team & Trust Building Tools for Leaders and Managers
- Strategic Visioning Tools for Leaders and Managers
- Promoting Diversity and Inclusion in the Workplace
- Negotiation Skills for Business Professionals
- Employment Law Trainings/Workshops
- Leadership and Group Facilitation Skills
Papa & Roberts can help your business create an environment where improved employee retention and productivity are evident, tensions are low and workplace conflict is resolved quickly or efficiently prevented before it starts. Ombudsman services will quickly pay for itself and you cannot afford to miss this opportunity to invest in your organization. Contact Papa & Roberts today to find out more about working with an embedded neutral and the opportunities this presents for the success of your organization.
